Closed captions on Stream firestick app

The closed captions come on every time I change programs or restart the app. Close captions are defaulted off on the stream app as well as on the fire stick. I have restarted the fire stick. I have uninstalled the app. I have cleared the cache and the data. And none of it works.  Both the app and the fire stick are up-to-date.   I see that this has been going on for years. I’ve tried all the suggestions that have been posted prior. None of them work. This happens on all four of my fire sticks so it’s not due to a hardware issue.