Skip to main content

  • Home

  • Getting Started

    • Offers

SpencerPJ's profile
SpencerPJ
Discussion Driver
Engaged
Rousing Reactor

Contributor

 • 

147 Messages

Monday, March 11th, 2024 2:53 PM

Closed

Downloaded Movies from DVR picture freezes. Please help!

So this has happened many times.  Both wife and I, separate fairly new iPads.  We download a recording to watch offline later, after a short time into recording, the picture freezes and sound continues.  Power cycle the iPad, continues to do the same, 10-15 minutes into the movie, picture freezes.  I see other posts, xFinity always wants to interact in private chat?  Does anyone have a solution, geeze this ruined a long road trip that each of us wanted to watch individual movies during.

Question

 • 

Updated 

3 months ago

61

1

0

Was this helpful?

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

8 months ago

@SpencerPJ Hello! Thank you for reaching out to us here on our Community Forum. Before experiencing the issues of watching a downloaded movie, have you been able to watch recordings previously with no problems?

5

0

SpencerPJ

Contributor

 • 

147 Messages

I have had success with some car shows a few times, recently been trying basic dvr movies, no luck. My wife has downloaded maybe 10 shows / movies.  I'd say 3-4 worked.  Recently, after trying 2 shows, she gave up.  

(edited)

8 months ago

0

XfinityRyanE

Official Employee

 • 

1.1K Messages

@SpencerPJ, Thank you for the additional information, we are sorry to hear you are having trouble with this many recordings. Our team will be glad to take a look at this in more detail. To get started please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

SpencerPJ

Contributor

 • 

147 Messages

Sadly, I have been directed a few times to interact with direct messaging, and frankly nothing ever gets resolved on those same issues, seems it is simply a route to stop the conversation online.  Point taken! 

8 months ago

0

XfinityAirelle

Official Employee

 • 

2.1K Messages

 

 

We are sorry to hear you feel this way. If you change your mind we are here! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

cdk1

New Poster

 • 

5 Messages

Why can’t you help without a separate chat?? I’m having the same issue. If you would tell us how to fix it we ALL would have an answer. How do you fix this without a separate chat??? 

3 months ago

0

forum icon

New to the Community?

Start Here