Error code TVAPP-00195

Switch my home cable to Xfinity stream, can’t get the app to work on tv. Get the above error

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XfinityVictor

Official Employee

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1.3K Messages

1 month ago

user_854mcx Hello, are you still having issues using the Stream application on the TV?

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I am having this same error message on brand new Samsung TV purchased this past weekend.
The TV is connected via ethernet, and the connection was tested and verified working for every other app installed on this TV, with the exception of the Xfinity Stream app.

The Xfinity service was installed and verified to be in optimal working condition this past weekend prior to the purchase of the new TV.

After the initial failed attempt, I have tried uninstalling the app and reinstalling, hard rebooting the TV, resting the Samsung Smart Hub, making sure there is adequate storage available, resetting the TV to factory defaults and retrying the installation as well as contacting customer support at Xfinity and going through all those steps again with the support person on the phone.
The TV authorizes via xfinity.com/authorize; however, when it tries to launch the app, it still fails to load giving the same message each time "This package is not yet available on this device Error Code: TVAPP-00195".
All other TVs in the home run the app just fine though they are from different manufacturer.
I have contacted Samsung, and they say there is nothing they can do as the application is developed and provided by Xfinity.

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XfinityShawn

Official Employee

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1.4K Messages

@Xinmar My team can help you further with your error code concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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21 days ago

0

Xfinity Stream App

user_854mcx

Error code TVAPP-00195

XfinityVictor

Xinmar

XfinityShawn

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