Error message 57006

Bpar50

Thank you for reaching out to us. We understand how frustrating this situation must be, especially when you're overseas and trying to access your content.

The error message 57006 typically occurs because the Xfinity Stream app has restrictions on downloading content outside the United States. While you can stream content from the app, downloading it for offline viewing is not supported when you're abroad. This restriction is in place due to licensing agreements and regional content rights, which limit the ability to download certain programs outside the U.S. We understand this can be frustrating, especially when traveling, and we appreciate your feedback.

Regarding the rate increases, Xfinity periodically adjusts prices to reflect investments in network improvements and service enhancements. We understand that these changes can be inconvenient, and we appreciate your feedback.

If you need further assistance, please send us a direct message with your full name and complete address. This will help us locate your account and provide more personalized support.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

We appreciate your patience and look forward to helping you.