I’ve been a Xfinity customer for years, of course I tried resetting the box and modem. That’s what you tell me every time I have an issue with any of my service. Guess what, sometimes it’s just the fact Xfinity sucks and the issue is on them.
Seems as I can watch some channels (hence the “many channels”) tells me that as usual the problem is on your end. I haven’t called customer service regarding the issue because it always take forever and ends up being a waste of time.
user_373126 We can help you with your error code issue today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityMartyR
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