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user_a5ohfi
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2 Messages

Wednesday, April 2nd, 2025 10:51 AM

Error TVAPP-00166

My xfinity stream app will not work on my Samsung tv. I have tried everything from system resets to deleting the app reloading it on signing in 1 million times nothing will let me access my TV whatsoever. Please help me.

Question

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Updated 

21 days ago

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1

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user_s3rgcj

1 Message

23 days ago

Cannot log in on samsung tv, did total tv sw reset,  system is connected to router other apps work fine. What's up with the streaming app from xfinity 

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user_a5ohfi

2 Messages

When is this getting fixed by xfinity ??? Horrible that it has been out this long with no communication from them

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23 days ago

0

XfinityEricB

Official Employee

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2.1K Messages

 

user_a5ohfi Thanks for reaching out to us today about your app not working on your TV. I would be happy to assist you in troubleshooting the problem. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

user_s3rgcj, Hi there! Thank you for taking the time out of your day to reach out to XFINITY. I like to use the XFINITY stream app on my Samsung TV, so I can understand how bothersome that is. I am sorry to read about this experience. Our team of experts is dedicated specialists in resolving streaming concerns such as this over social media. Let's get this fixed. Are you getting the error TVAPP-00166 as well? When was the last time it worked for you?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

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