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drbob2112
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14 Messages

Thursday, June 19th, 2025 4:57 AM

firecube channel guide not working

Whenever I push right to being up the channel guide, the program basically hangs and goes to the mains channel guide. Did uninstall reinstall cleared cache. Did hard reboot. No dice. After first full reinstall it worked twice. 68 percent free space in firecube.

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8 days ago

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XfinityDena

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3.4K Messages

10 days ago

Thank you for reaching out @drbob2112 I am sorry to hear of this issue. Which generation Fire Cube are you using?

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drbob2112

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@XfinityDena​
 
Fire TV Cube 2nd Gen
Fire OS PS 7.6.8.8 (PS7688/4591)
Fire TV Home Version 6560191.1

XFinity Stream App: 8.11.0.2199

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9 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

 

drbob2112 is the Xfinity Stream App the only streaming platform that you experience this issue with? Can you remove the power source that goes to the Fire Cube for about 2-minutes and then plug it back in and see if the issue repeats itself?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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drbob2112

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Tried that as part of the hard reboot.  This was after clearing the cache and restarting. Then clearing data and restarting. Then removing the app, and reinstalling and then restarting.  We killed power to it for about 2 hours by physically unplugging it, and the issue persists.

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8 days ago

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XfinityNatalie

Official Employee

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152 Messages

Thank you for trying these steps, drbob2112. Let's take a further look into this issue. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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