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Now it is not working at all on recording- comes and goes- not consistent. 

When setting up or playing back a recording, what error messages or codes are you receiving? Are you able to play on-demand content with no issues? 

Never has been any error. Just says recording is set but then no 3 dots in the guide and not in schedule lid recording so doesn’t t record. Cannot play on demand either. 

Or does not record on demand either. 

user_se05pm Are you seeing any past recordings in the DVR or Recordings section of the Xfinity Stream app? 

Hi @user_se05pm, thank you for your patience. I did some more digging and found out this is a known issue. Our engineers do not have a temporary resolution or workaround at this time, but they are actively working on fixing this. We will actively monitor this issue for you and share any new developments that occur. I'll check back in on Friday regardless of the status of the issue to keep the line of communication open. 

Thank you for your replies.  At least I know Xfinity acknowledges this as an issue and can fix it.  I loved being able to record my shows and watch them whenever I wanted.  Please keep me updated and my contract with Xfinity will be up in November.  Is there any type of credit I can receive for this issue?  I have been a long time customer.   thanks

That's a huge convenience of cloud DVR that you're missing out on, @user_se05pm. We'd be more than happy to review your account for a credit in regard to this issue. We typically wait until the issue is resolved before we apply a credit as it allows to just apply a singular credit at once. The issue is documented, and has been tracked, so we won't lose sight of how long you've been impacted. Let's circle back on Friday to see the status of things, before we get any credits applied.