Visitor
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1 Message
Help with code TVAPP-00195
Why can I not download the app on my Samsung Frame TV. Any other app downloads and opens no problem. I called in on 8/7/2025 and was on with someone for 65 mins and nothing! Told I would get a text message when things were taken care of. Don’t make me cancel.
XfinityJustinM
Official Employee
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297 Messages
1 month ago
Hi @yarnchica , thank you for sharing your issue with us here on the community forums. As someone with a Samsung TV as well, I have noticed that this is somewhat of a popular error. I certainly want to help you get back to enjoying your favorite shows, but I do not want to rehash any troubleshooting steps that you have already taken. Would you mind sharing with me what troubleshooting steps you have done thus far?
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