Home wifi not connected

Question

Error claims phone not connected to home wifi, but it is!

XfinityThomasA · Answer

Hello, user_bjbe2h. Thank you for reaching out to us here for help. I know I'd be reaching out if I were in your shoes too! I'd like to ask a few questions to gain a better understadanding and help get to the bottom of this. To begin, can you tell me more about the steps you're taking to view your homenetwork that genetes this error?  Is this error the same when checking from a different device?

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user_bjbe2h

Home wifi not connected

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