Hey there, user_dfjv0m, thanks for reaching out through Xfinity Forums regarding your bill. I know how surprising it can be to receive a bill for more than you were expecting, and we would be happy to help you with your billing details to ensure you are being billed for the services you enjoy. You have reached the right place!
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityJeniece
Official Employee
•
2.7K Messages
1 month ago
Hey there, user_dfjv0m, thanks for reaching out through Xfinity Forums regarding your bill. I know how surprising it can be to receive a bill for more than you were expecting, and we would be happy to help you with your billing details to ensure you are being billed for the services you enjoy. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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