Visitor
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1 Message
I moved and no longer have access to my Peacock Premium subscription
I moved last week and my free Peacock subscription from Xfinity is no longer accessible. I haven't been able to use it since I transferred service over to my new address. When I log into Xfinity, it tells me that I still have this benefit included. I tried to reactivate it/relink it to my Peacock account, and Peacock is giving me the error message that, "Your Xfinity account is already linked to another Peacock account."
I've signed in and out of both accounts (Xfinity & Peacock), I've tried it in different browsers and through the app, I've even tried to apply it to my different, old Peacock account and still get the same error message. Any help is appreciated!
BTW: I have successfully unlinked my previous address to my account and am still getting this error message.
XfinityKei
Official Employee
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1.6K Messages
22 days ago
@user_0z7kkb Congrats on your move to your new home! I’m sorry that you're having an issue with your Peacock account. Have you tested and confirmed you're logging in with the correct email account? Have you tried to test multiple emails accounts to verify? If so please send us a direct message with your name, address and username. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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nancyperea
Visitor
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1 Message
10 days ago
I have the same issue. Were you able to get it fixed?
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