Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_ead4ac
1st Topic

Visitor

 • 

1 Message

Monday, April 5th, 2021 5:14 AM

Closed

I tried to return a download, but it never went back to my dvr but isnt in my downloads either. How do i get it back to my dvr?

I downloaded a show, watched it, then returned it like i did so many others. The problem is, that it left my downloads, like it is supposed to, but never went back to my dvr. In my recordings, it still says its on my phone, but its not. So i can't even delete it. Its kind of stuck in limbo. How do i get it unstuck??

Question

 • 

Updated 

3 years ago

1.9K

3

0

Was this helpful?

Parishcm

Visitor

 • 

1 Message

4 years ago

I'm having the same issue with a couple of my downloads, did you ever get an answer??? If you did could you please let me know how it was solved....????

3

0

CCValerie

Official Employee

 • 

974 Messages

Hello, @Parishcm, thank you for taking the time to let us know you are experiencing an similar issue with your downloaded shows. Have you attempted any troubleshooting steps on your own? We definitely do not want to make you repeat any steps. Can you also let us know which devices you are experiencing this issue on? I look forward to hearing from you soon!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_159f46

Visitor

 • 

1 Message

I am having the same problem. I have not done any troubleshooting other than restarting my phone (Samsung GS20) and my DVR.  What else can be done to rectify this? 

4 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_159f46 Hey there! Let's take a closer look. Please send us a private message by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. Make sure to provide your full name and service address. 

I no longer work for Comcast.

4 years ago

0

user_cefd9d

Visitor

 • 

1 Message

3 years ago

I'm having this issue, too. Downloads on two different Samsung phones are "gone" from the phone but still show up as downloaded to the given phone on the DVR. We can't do anything with them.

1

0

XfinityJosephA

Official Employee

 • 

1.5K Messages

@user_cefd9d, I know it’s a bummer those downloads are not working. If you download new content are you experiencing the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_79003b

Visitor

 • 

1 Message

3 years ago

I'm having the same problem. What is the answer?  I've tried clearing the cache and data. I've tried reinstalling the app. I've restarted the phone. Help!

1

0

CCElizabeth

Problem Solver

 • 

908 Messages

Hello, @user_79003b . Thank you for reaching out to us through or Xfinity Community Forum! I'm sorry to hear you are also having trouble with your downloads. You're in the right place for help!

 

Please send me a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

I look forward to working with you soon!

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here