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user_df7382
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10 Messages

Sunday, December 22nd, 2024 6:25 PM

Issue is back yet again

I’ve checked 3 different TVs with different versions of the app. This included the app on my phone which all have subtitles/CC turned off yet it still turns itself on which started 3 days ago 

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25 days ago

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XfinityAngie

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25 days ago

 

user_df7382, Thanks so much for reaching out to Xfinity Support. I know it can be frustrating when you can't turn off the closed captioning. Here is a link that may help. https://www.xfinity.com/support/articles/xtv-web-setting-accessibility-options

 

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