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LG G3 Evo Gallery TV - NO PICTURE After Xfinity Streaming Beta App Started Downloading
Help!! Xfinity Streaming Beta app started downloading as a result of Xfinity initializing an AUTO “update” — I did not initiate. The logo splash screen appeared on TV, the three white dots start “dancing” and then BANG - my TV picture and sound disappear - BLACK screen of death.
I am missing ALL the NCCA Elite 8 Games and this is not acceptable.
I can see the TV RED Light go on/off when I press Power button on remote and same for BLUE light on Xfinity HD TV/DVR box. The TV and Xfinity boxes are Powering On/Off correctly. Connected to WiFi Network and signal strong.
UPDATE: TWO wasted HOURS on phone w/ Xfinity Tech Support- they are trying to pass off as an LG issue: “Call LG Product support” is all they can come up with: Fail!
ALL was FINE until this “Beta” app started “auto downloading” - I did not want it nor had it been on TV prior— I FOOLISHLY pay Xfinity $195/mo for a TV and WiFi package- so why would I need or want a “streaming” Beta app on my TV?!?
My ridiculously expensive, unstable, no customer support Xfinity subscription will be coming to an immediate end.
I STILL DO NOT have a TV picture FIVE HOURS LATER. No help to resolve. Ridiculous phone time HOLD to get connected to the clowns.
This is the last straw with Xfinity and their HORRIBLE Tech Support- the word “support” being an oxymoron.
Xfinity, how do I get my TV picture back after your junk Beta app attempted to download on my TV which worked perfectly until that moment??
Community - DO NOT try to use Xfinity Streaming Beta app!! This is ruining my entire weekend!
XfinityAngie
Official Employee
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1.4K Messages
2 years ago
@user_f50c8a, Please let us know if you are still having issues. We would be happy to help.
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