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Tuesday, January 13th, 2026 11:09 AM
Programs won't load when zi open app
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Official Employee
2.1K Messages
16 hours ago
@user_zdm51u Our team can help. I have a few question to ask to resolve your concerns.
Can you check to confirm if your device is compatible wit the steam app?
I have an article with those details https://www.xfinity.com/support/articles/xfinity-stream-app-faqs.
Can you uninstall the app as well?
What programs aren't loading? Is it all content or DVR recordings?
XfinityKei
Official Employee
•
2.1K Messages
16 hours ago
@user_zdm51u Our team can help. I have a few question to ask to resolve your concerns.
Can you check to confirm if your device is compatible wit the steam app?
I have an article with those details https://www.xfinity.com/support/articles/xfinity-stream-app-faqs.
Can you uninstall the app as well?
What programs aren't loading? Is it all content or DVR recordings?
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