Hello @user_0uzizf, and thank you for reaching out on our Xfinity Community Forum. We understand that missing local channels is not the experience we want you to have, and you've come to the right place for help.
To help us better understand what's happening, could you let us know if this is affecting your Xfinity TV cable service? Also, are all local channels missing or only specific ones?
The more details you can provide, the better we can assist. We're here to help!
When I use the xfinity stream app on my phone or computer it opens but does not list my local channels for abc, nbc, cbs nor fox in Sacramento CA. It shows all other features fine.
But on my tv it won't open xfinity stream stream except for " my purchases ". It wants me to buy a plan. It used to work fine on my tv until I bought the movie "Saving Private Ryan" about a 15 months ago. You had a technician come to my house few months ago but he could not fix the problem.
Let's take a look at the account and see if there is anything that might be causing the issue. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMelinda
Official Employee
•
355 Messages
5 hours ago
Hello @user_0uzizf, and thank you for reaching out on our Xfinity Community Forum. We understand that missing local channels is not the experience we want you to have, and you've come to the right place for help.
To help us better understand what's happening, could you let us know if this is affecting your Xfinity TV cable service? Also, are all local channels missing or only specific ones?
The more details you can provide, the better we can assist. We're here to help!
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