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user_k2fjl6
1st Topic

6 Messages

Monday, February 12th, 2024 2:22 AM

Closed

Motion issues only while using xfinity streaming on my Samsung tb

I have tried all of the fixes for this from this stream as well as online in other forums. It only happens, as in the other complaints, while using xfinity streaming. Not in any other streaming apps. 

What gives and when can it be fixed. 

Question

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Updated 

9 months ago

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XfinitySheila

Official Employee

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804 Messages

9 months ago

@user_k2fjl6

 

Hi there! I am glad you reached out. As someone who is a big fan of our streaming options and content I can understand how frustrating this may be for you. Are you experiencing the motion issues with any other devices? 

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user_k2fjl6

6 Messages

My other device is direct connected to the cable box. This device is connected via internet/wifi. It only happens when watching the xfinity streaming app, not with Hulu, Netflix, or any other streaming app.

9 months ago

0

user_k2fjl6

6 Messages

@XfinitySheila​ my other device is connected directly to the cable box. The device that is problematic is connected via internet/wifi. This doesn't occur with any other streaming app, only xfinity streaming.  Not Hulu, Netflix, and the others.

9 months ago

0

XfinityChristy

Official Employee

 • 

1.6K Messages

@user_k2fjl6 Thank you for those details. Can you tell me what year your Samsung Smart TV was made? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

0

user_k2fjl6

6 Messages

2020 is the year of manufacture

9 months ago

0

user_k2fjl6

6 Messages

Why is it taking so long to get a response on this issue? It's been 9 days. 3 days ago you asked about tbe manufacturing date on my TV and I responded. So what's the importance of the date and the answer to rectifying the issue?

9 months ago

0

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