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user_wswfgc
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Tuesday, August 18th, 2026 12:27 AM

Netflix, Apple TV and ESPN does not work on my Xfinity supplied box. I paying for nothing. I have worked with tech services.

Netflix, launch nw-2-4, Apple launch: couldn’t connect to the internet; espn launch; no account not able to connect to the internet. For over a week I have been trying to g to fix this issue. If it cannot be fixed, I am canceling. 

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4 days ago

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XfinityRay

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5 days ago

Greetings, @user_wswfgc! We want those apps working for you too and are the right place for further assistance. I need some more information to best help. What type of Xfinity box are you using such as a wireless TV box or Xfinity Xumo box? This link shows the different X1 box types, https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. 

 

Do you get Netflix and Apple TV through StreamSaver?

 

Have you visited xfinity.com/yoursubscriptions to activate ESPN (or the other apps you subscribe to)? 

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user_wswfgc

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5 Messages

It is a xumo box. We do get Netflix, Appletv and ESPN through Stream Saver. I have visited my subscriptions on Xfinity and it shows that the apps are active.

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4 days ago

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XfinityPeterH

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user_wswfgc Are you able to get any apps to run on the XUMO box you have? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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user_wswfgc

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Yes, Hulu, Disney, Peacock and Paramount, prime - they all work fine.

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4 days ago

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user_wswfgc

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Strangely, we disconnected the xumo box from the tv and unplugged it from power, and Netflix worked but the other apps mentioned before did not.

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4 days ago

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XfinityPeterH

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user_wswfgc Will all those other apps working fine that does seem pretty strange the ones above are having issues. Seems like your TX box is not getting a good signal. How far away from your modem is the XUMO box?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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user_wswfgc

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4 days ago

The xumo box sits directly above the shelf from the router, so within inches of the router and the tv is above the xumo and router.

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XfinityJorge

Official Employee

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3.2K Messages

Thanks for letting us know! We are happy to try some things on our end. Can you send us a DM with your full name and service address? 
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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