Thanks for reaching out, user_1fhz6a! Can you give me a little more details of what's going on? What app are you using? Are you at home when trying to check the guide? When did this start happening?
@Birdlover4 Thank you for letting us know! We will be happy to help troubleshoot with you. Please send us a direct message with your full name and complete address.
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAntoine
Official Employee
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1.4K Messages
1 year ago
Thanks for reaching out, user_1fhz6a! Can you give me a little more details of what's going on? What app are you using? Are you at home when trying to check the guide? When did this start happening?
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Birdlover4
New Poster
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2 Messages
1 year ago
It’s the same for us. The streaming app no longer works on our IPhones, IPads or Mac Book. It stopped working 3 days ago. Very frustrating.
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