On demand locking up after commericials

HI @LSI1 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. Does this happen just on HGTV? 

It happens with most on demand shows. I watch HGTV the most. I have had techs out here and changed modems. When the signal is refreshed it may or may not work for one show, then its back to locking up.

Gotcha and thank you for the response. Let us have you send us a DM with your full name and service address so we can jump right into this. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I have had service check this out over and over for months and months. It worked once late at night last night. Service has tried and tried and tried. Its your system or the app or the app strenght.  I have no idea but I have done every single trouble shooting option over and over and over.

My service will do the same thing while watching any channel while using the on demand service. I have tried everything including master reboot many times. It use to work perfect and they keep trying to tell you it's not on their end but it's not on mine. They need to fix this issue. So many other users have the same trouble so how can it be on my side