Paramount + Buffering/Freezing Unwatchable on TV with Cable Box

Outrageous. Stop carrying P + and stop charging us

Hey @user_4tldoq,

Thank you for visiting our official Xfinity Forums Community support page. If you currently subscribe through the streaming service Paramount+, you can manage your subscription by visiting our 'Manage your Paramount+ subscription on Xfinity' support page. This would be for the streaming service only. We currently do not support Paramount+ with Showtime on the streaming application, as that is a channel and OnDemand service only. 

The streaming service for Paramount+ is available on a wide variety of different devices such as smart TVs, mobile devices, tablets, computers, and more.

Now how about explaining in ENGLISH! So bottom line you don’t support it? And why? Do you plan on doing anything about it?

I am experiencing the same frustrating problem. I subscribed to Paramount + on my Xfinity account, to watch seasons 3 and 4 of Evil. There was no problem watching first two seasons on Netflix. Now it’s impossible to watch more than 3 consecutive minutes of the show without it freezing. Evidently this is a common complaint. Why has no substantive solution been posted by Paramount + and/or Xfinity. Unfortunately we’re being taken for granted. Subscribers payments allow Paramount + and Xfinity to prosper. We deserve an immediate and concrete solution to this infuriating problem!!!!!

I too have been trying to watch Evil and the constant buffering is giving me a headache. This is absolutely ridiculous!

@Eastender13​ ME TOO XFINITY SAYS THEY DONT SUPPORT. SO DO THEY PLAN ON ADDRESSING THE ISSUE? Why offer Paramount +? Sooooooo AGGRAVATING all the money and had to go here to see the worst answer 

@user_394d70 thanks for your feedback. To be clear the issue is with Paramount+ which we do not own so we would not be able to fix something that is not ours. We would be sad to see you leave over something we do not have control over, but if you do desire to close your account our team can provide you with help doing so. 

@XfinityPeterH​ Sir the issue lies in fact that the very first Xfinity employee that responded said it is the amount of memory needed to run the app that is causing the issue. Who’s problem is that then if it’s not yours?  We don’t provide the memory and I assume Paramount is not providing the memory to run their service Through the app you provided us. We should not have to watch it on a computer or Cell phone, or connect our laptops to the TV. What all of us want to know is if you’re doing anything to correct the issue with the amount of memory that is needed. Whether it be working with Paramount to reduce the amount of memory needed, or Xfinity increasing the amount of memory it has. Your communications company and clearly are in the IT business, it shouldn’t be difficult to find a solution for your customers.

This worked for me. same gateway, same network...removing the Xfinity box from the process was the solution. so it seems it is, in fact, a problem with the Xfinity box. ridiculous. 

@user_wl33gg​ thanks for the tip. Works for me

I use it on the app directly and have the buffering issues. I at a loss as to how to address this. We only use Ex finite for our WiFi. We have no issues with any other app but Paramount +. Not sure how to contact them.

@user_ccfmyw​ The only thing I can suggest is my above possible workaround of going through your smart TV and signing in through your provider. I’m not sure if it’ll work or not. Since provider in my opinion is the issue

Thank you for reaching out to us @user_ccfmyw! For troubleshooting purposes, could you please clear the locally stored data from your X1 cable box following the steps in this link?

Most of these reply are 3 months old appears they are corrected. Now 9/15 It plays for @ 15 minutes then times out and have to exit and reload  xfinity and start all over  newer  problem. Lake Placid FL 

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Hello, user_583173, and thank you for reaching out via our Xfinity Community Forums. I’m really sorry to hear about the ongoing issues you’ve been experiencing with Paramount+—I completely understand how frustrating this must be, to have it working for 15 minutes and then needing to exit and reload. I would like to take a closer look at this with you. 

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 , paramount +, and Hulu, hbo all are constantly rebuffing. And have reset everything several times

Same here. Paramount plus via xfinity has been a problem for over a year

It's the small Xfinity box that goes with the X1 DVR to allow me to watch content in another room.  It's labeled XiD-C.

Thank you for that clarification. Have you had a chance to reset that cable box recently? If not, here are the instructions to do so. Sometimes resetting the equipment (even your gateway) gives a fresh new attitude.

To reset an XiD-C, follow these steps:

1. Unplug the power to all Xi3/XiDs and the XG1/XG2.

2. Plug in the power to the XG1/XG2 and wait for live TV to appear.

3. Plug in the power to the XiD-C and wait for three minutes or until live TV appears.

Hello, @OceanOgre4 

Have you tried the steps outlined in this link https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage? 

@OceanOgre4​ I agree.  It wasn't the best, but once it buffered to start, it went pretty much ok.  This started about 3 weeks ago where most programming is plain unwatchable.  We also have a case in with P+.  Still not sure who's issue it is yet but would like to see both Paramount and Xfinity work together.  All those steps Xfinity recommends do not work.

@Robb0618 We completely understand how frustrating it can be when you have to pivot to another device to watch all of the content you subscribe to. The issue lies within the amount of memory required to run the Paramount+ app according to the know issue ticket. The only workaround is to use another device that supports their app. 

Hi there, @user_Bltr05! <Edited to correct username> Thanks for letting us know that you are experiencing buffering with the apps on the TV box. We are happy to help so you can watch on more than just your tablets. The Xfinity app is a great resource for troubleshooting as well! It will walk you through troubleshooting steps and can send signals to your equipment. What troubleshooting steps have you tried so far such as a System Refresh or replacing the TV box? 

Agree, this just started a couple of days ago.  The problem from a few months ago was semi-fixed, in that you could get through the program once it loaded.  This just hangs up completely several minutes in.  We have refreshed, rebooted, logged out of P+ on the TV, logged back in.  Nothing fixes it.

Hi there, @Tmort55. Thank you so much for reaching out to us regarding the issues you are having with the Paramount + app. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.