gundarsb's profile

Visitor

 • 

6 Messages

Sunday, March 1st, 2026 10:24 PM

Paramount+ freezes then tells me to try again later

Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later.

Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others,  via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a splitter, one side goes to the modem, other side goes to the X1 cable box.

Paramount+ is the only "streaming service" that has this buffer/freeze issue with my X1 box. Suggestions to contact Paramount+ directly are also [Edited: "Language"]... I get Paramount+ from Xfinity and I pay Xfinity for Paramount+,

You provide it, therefore you need to fix it. If it doesn't work, the Xfinity needs to drop it as an offering. As a guess, this is related to how Xfinity streams Paramount+ out to the X1 boxes or all the X1 boxes themselves are faulty. Either way, why pay for something you can not watch. 

Any claim by Xfinity that they are "not aware of a problem" is more [Edited: "Language"].... how many times have you used that line with people who have complained about this very phenomena, that people have been complaining about FOR YEARS now!!!

FIX IT!!! 

Oldest First
Selected Oldest First

Problem Solver

 • 

964 Messages

18 days ago

The Paramount + App on X1 right now is very broken for everyone. 

Official Employee

 • 

2.6K Messages

Thank you for the post, and for reaching out to them. Right now that is showing as a known issue that our engineering team is working on. They have not provided us with any timeline on when that will be resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

Thank you for the post, and for reaching out to them.


Not sure who you think/believe has "reached out to them"... that is something Xfinity should be doing to "resolve" this LONG running issue, not customers.

Right now that is showing as a known issue that our engineering team is working on. They have not provided us with any timeline on when that will be resolved. 

Since this problem has been an issue for years, how long exactly has the "engineering team" been working on it? 

(edited)

Official Employee

 • 

3.8K Messages

Hey there, @gundarsb, thanks for reaching out through Xfinity Forums regarding your Paramount+ account. Are you still having the same issues with your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

Yes, but not as bad. Time to time audio cuts out and there are brief video buffer freezes... annoying, but at least the circle doesn't spin for a few minutes, reports an error and tells me to try again later. Is it 100% fixed, NO... but it is a lot better than it was.

Official Employee

 • 

3.1K Messages

@gundarsb,

Thanks for the update. I’m glad to hear things are running better than before, even though it’s not 100% smooth yet. Audio drops and those brief video freezes are still frustrating, so I definitely want to keep working with you until the Paramount+ app on your X1 box is fully stable. Have you checked to see if this issue happens with the Paramount+ app on another device, such as a smart TV or mobile device, by chance? May I also ask who made the suggestion to contact Paramount+ directly? If you’re open to it, I can take another look on my side to see what’s still causing the intermittent issues and what else we can adjust. Just let me know when you notice the cutouts happening most often (certain shows, time of day, or only on Paramount+), and I’ll dig in further. We’ll get it tightened up the rest of the way.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

forum icon

New to the Community?

Start Here