Paramount+ freezing issues STILL!!

Unplug/reboot TV? Doesn’t fix. Reinstalll Paramount+? Doesn’t fix. Clear cache on TV? Doesn’t fix. REALLY annoyed since we all PAY for Paramount+!!! 😡. Fix the flipping thing.

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XfinityDena

Official Employee

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4.4K Messages

2 years ago

Thank you for reaching out @user_Frustrated1. I am sorry you are having issues with your Paramount+ freezing. Are you getting an error message? When does it freeze (at start up, while launching content, etc)?

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user_Frustrated1

Visitor

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3 Messages

no error message. Just stops during watching. It will load, then either you get the circle-thing (don't know what it's called, but I refer to it as if it's "loading"), or it just disappears and the screen goes gray. We can go back into Paramount+ and sometimes that will work, sometimes not. Don't know if this associated w/Xfinity or Paramount+ directly. No response from them.

2 years ago

0

XfinityTommy

Official Employee

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2.9K Messages

Thank you for the details @user_Frustrated1

Can I please get a little more details on the device that you are using to access? Have you attempted access on multiple devices or is this isolated to a specific one? Appreciate all of your time and patience with this.

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2 years ago

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Xfinity Stream App

user_Frustrated1

Paramount+ freezing issues STILL!!

XfinityDena

user_Frustrated1

XfinityTommy

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