Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_afuiqn
1st Topic
Originator
1st Like

1 Message

Wednesday, May 29th, 2024 4:29 AM

Closed

Paramount Plus

Paramount Plus keeps buffing on x Finity. Makes anything unwatchable. It has nothing to do with the app or WiFi. The cable box is hardwired and the app works flawlessly when using a smartphone or WiFi enabled tv. What the [Edit: Language] is the problem Comcast?????

Question

 • 

Updated 

2 months ago

 • Edited

167

4

Was this helpful?

XfinityBradM

Official Employee

 • 

666 Messages

6 months ago

Hey there, @user_afuiqn. That is definitely frustrating when you're trying to navigate through a 3rd party app and bumping into issues when attempting to watch a show. What sort of troubleshooting steps have you taken from your end? Have you tried to use the refresh option under the troubleshooting tab on the X1 cable box? Have you perform a power cycle to the cable box yet? 

0

0

user_394d70

Contributor

 • 

21 Messages

6 months ago

We are having the same issue.  Paramount Plus always buffered when loading a program, but would then show the program without freezing or lagging.  The issue started last week with the constant freezing during the program, making it unwatchable.  Not just one particular program, all of them.  Agree, nothing to do with the App or Wifi, hardwired cable box to TV.  We rebooted the box, sent a refresh signal and cleared the cache on the TV from the streaming apps.  Problem continues.  

4

0

user_4a6084

Visitor

 • 

5 Messages

It’s so bad I switched to my smart tv app where it’s ok.  It’s the only service having these issues of all streaming apps available on the cable dvr.  Get a newer version running please  I’m not enjoying switching audio sources and 

functions.  This isn’t the first paramount plus problem with Comcast 

5 months ago

user_o1y00o

2 Messages

That was my plan as well. Loved the convenience of having everything on Xfinity but the glitches with ONLY paramount + is annoying 

4 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello, @user_afuiqn. I appreciate you reaching our team, are there any troubleshooting steps that you've taken on your end to attempt to resolve the issue? Is this also happening on all devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

Hubble2

Frequent Visitor

 • 

3 Messages

Same here.  This is absolutely the worst app I have ever seen in my life.  It is HORRIBLE.  It is so slow it hurts.  And if you can actually get a show started it constantly just kicks you out of the show, yields up errors on the screen, or just goes completely dark and kicks you straight out of the app.  Xfinity, you are causing me to really hate this channel which I am paying for.  FIX THIS APP it's horrible !  Not one single other app has this issue.  Right now I have been trying to watch this single 1 hour episode of a show for over 90 minutes now and am only 15 minutes into it, because this app keeps continually locking up and crashing.  Awful!

(edited)

2 months ago

0

user_yvu5du

4 Messages

2 months ago

I have the same problem and it is getting worse. Paramount Plus has always been frustratingly slow to launch on Xfinity but this week, watching TV shows on Paramount Plus has become impossible: the shows stall at the end of the first act, the rotating ball goes around and round and I get error message 3200. Xfinity PLEASE NOTE: I spoke with Paramount Plus and their representative told me that error 3200 has been widely reported to them and is unique to Xfinity subscribers accessing Paramount Plus through the X1 box. If P+ is aware that this problem is widespread among Xfinity customers, it will seem to me awfully disingenuous if your response shows no awareness of this issue. In any event, P+ says that addressing the issue is a high priority for them so I hope you will also make it a high priority for you. They say that no amount of rebooting or scaling back use of other devices on my part will resolve the issue. They say that they have to deal with it and they'll let me know when its resolved. I hope you are also taking this as seriously as they are and will reach out to them and give them all the help they need.

0

Jimclark51

New Poster

 • 

4 Messages

2 months ago

I have the same issue. Xfinity box on my TV so it’s not using WiFi. I have Restarted and Refreshed several times and same thing. If I restart the shows it will play up to the same spot it crashed before. Three different shows on paramount + . Error. Or Error code 3200. 

7

user_394d70

Contributor

 • 

21 Messages

Anyone receiving a response from Xfinity??

2 months ago

0

user_yvu5du

4 Messages

I received a "survey" from Xfinity, but no response. As I noted in my original post, Paramount+ has said that Error 3200 is a known error affecting only Xfinity and P+ is working to address it. They say that they have to deal with it and they'll let me know when it's resolved. I hope Xfinity is also taking this seriously and will reach out to P+ and give them all the help they need. That said, since they clearly monitor this forum, it is disappointing that they have yet to respond to us.

2 months ago

XfinityDilary

Official Employee

 • 

1.8K Messages

Thanks for posting on our Community Forums, user_yvu5du. I'm sorry to hear you're experiencing a similar error message with the paramount + app. To confirm, have you completed any troubleshooting steps such as rebooting the box manually or through our Xfinity App? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_394d70

Contributor

 • 

21 Messages

Xfinity - per the many posts we've all tried  the "canned" solutions and they don't work. Why can't Xfinity communicate with P+ and try to expedite this fix? Xfinity is offering the streaming service yet doesn't appear to care whether it works or not.

2 months ago

Jimclark51

New Poster

 • 

4 Messages

@XfinityDilary​ yes this has all been done. 

2 months ago

0

forum icon

New to the Community?

Start Here