Peacock problem

Thank you Nicolas. The link confirms it is activated already. I did  a chat and the agent told me to sign in on a different device. So that only enabled me to watch shows on my laptop - not what I want to do. So, necessity being the mother of invention, I turned off the TV with the Xfinity remote and turned it back on with the TV remote (Samsung). I went to the apps section on the TV home screen, selected Peacock, and it asked me to sign in or subscribe. I signed in and now I can watch free Peacock but only if I do not use the Xfinity remote. It seems other people have this issue so it really should be fixed or Xfinity should stop saying we have free Peacock.

When I go to the App through the box, there is no place to sign in - just to subscribe.

Thank you@user_2ba920  , what shows for you if you check the status of the subscription through the following: 

1. Go to Settings on your Xfinity X1 TV Box, Xumo Stream Box, or Xfinity Flex streaming TV Box.
2. Go to the Apps & Subscription menu. (You can also find this menu by saying, “Manage Peacock” into your Xfinity Voice Remote.) 

3. If you’re billed by Xfinity (even if it is at no cost at this time under the reward) for your Peacock subscription, you’ll see:

   • The recurring price.
   • The renewal date.
   • Options to manage or cancel your service.

Another cause could be the actual model of the box you have. RNG150 and Pace XG1v1 devices aren’t supported.

If you have one of those devices mentioned above and would like to exchange your equipment you can visit your nearest Xfinity store or send us a direct message with your full name and service address to get started. 

To send a direct message: 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

[Edit: edited links for forums]