Phone app

It appears that my phone app no longer shows the programs that I have recorded on my Xfinity DVR. How do I fix this.

Responses

Oldest First

Selected Oldest First

XfinityFrank

Official Employee

•

2K Messages

14 days ago

Hi there, @user_p2agxb! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble viewing your recordings. To get this back working, I would recommend first, syncing the DVR. You can do that on the X1 Box by going to :

-Settings

-Device Settings

-Sync DVR

If that does not work, please log out of the app, uninstall/reinstall it, then log back in and see if you are able to view the programs and let us know the result.

2

0

U

user_p2agxb

Visitor

•

2 Messages

None of that resolved my issue. I finally was able to talk to a live person. After do all the same things with her on the phone. I was informed that this was a systemic issue across the xfinity network. It would have been nice if customers affected would have been notified or a text would have gone out stating that if you notice this issue, we are aware of it and working to resolve it. That would have been helpful and saved me and others hours of time.

Thumbs up

Reply

13 days ago

0

XfinityAmira

Official Employee

•

4.7K Messages

Thanks for getting back to us with this information, user_p2agxb. I'm sorry this wasn't communicated to you sooner, and we apologize for any inconvenience or frustration caused by it. Please let us know if you have any other service needs we can assist you with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Thumbs up

Reply

13 days ago

0

Xfinity Stream App

user_p2agxb

Phone app

XfinityFrank

user_p2agxb

XfinityAmira

New to the Community?