1 Message
Playback Error.
My Xfinity stream app is not working. App Live channels are missing from the guide. If I try to play anything it says TVAPP-00243 Error. Please help!
1 Message
My Xfinity stream app is not working. App Live channels are missing from the guide. If I try to play anything it says TVAPP-00243 Error. Please help!
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello, @user_vr0qp5 are you still experiencing an issue with your Xfinity Stream app? Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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