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user_1j0idw
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3 Messages

Saturday, December 28th, 2024 8:03 PM

Recorded shows not appearing In Xfinity TELEVISION Stream app

I have all of my shows recorded through the cable box. However when I go to watch them on the Xfinity stream app on my SECOND, other television, they do not all appear. How can I make all of my recordings show up on the app?

PLEASE NOTE: I have done the following as per an earlier post, that has been closed, and this did not work: 

“Hi there, @user_ds0gf4! I love taking my recordings on the go with the Xfinity Stream app! We are glad to help with this so you can watch them where you are. I have a couple of things to check.

 

Have you synced the DVR from the cable box? 

Using the Xfinity remote:
1. Click the Xfinity button.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Sync DVR.

5. Then check the Xfinity Stream app to see if the recordings are there.”

 
SECONDLY THIS OTHER SUGGESTION WILL NOT WORK for ME, BECAUSE THERE IS NO “filter drop down showing recorded on” option available (all I have is “Most recent” and “all”):  “The second thing is in the DVR section of the Stream app (it also shows on the X1 box but we will use the app for this). Toward the very top of the page where you view all recordings, there should be a filter drop down showing recorded on. There are options for a specific cable box or recorded on all cable boxes. Does that show recorded on all cable boxes?
 

Please let me know if these steps help. We will not stop until we have that working!”

Please help me fix this issue. It has never worked for me. Thank you. 

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Updated 

12 days ago

 • Edited

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XfinityThomasD

Official Employee

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1K Messages

19 days ago

 

user_1j0idw I appreciate you posting on our Forums. I'm sorry to hear that some programs are not appearing available to view from the Stream app. This link can provide more steps to check to make sure everything is set up correctly.

 

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user_1j0idw

3 Messages

Thank you, but how does this address my issue? I want to watch the recorded shows on my TV, via the Xfinity app. This information is for a mobile device. 

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18 days ago

0

BrianSG1

1 Message

I'm having the same problem. There are dozens of recorded shows in the list of Recordings I can see on my TV that is connected to the cable box, but only nine of them show up in the list of recordings in the Xfinity Stream app on my phone or at https://www.xfinity.com/stream/recordings. I believe these are the nine most recent (recorded in the last 1-2 days).

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18 days ago

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XfinityAngie

Official Employee

 • 

1.6K Messages

 

BrianSG1, Thanks for reaching out through forums. Give this a try and let us know if you still need help.
 
To fix missing recordings on TV for the Xfinity Stream app, follow these steps:
  1. Confirm network connection: Ensure the device is connected to WiFi or cellular network.
  2. Check for checked-out recordings: Verify if the recording has been checked out to another mobile device.
  3. Access DVR recordings: Navigate to **Toolkits > X1 > X1 Platform Devices > X1 DVR** to view all recordings.
  4. Filter and locate: Filter recordings to find the specific one missing.
  5. Access Saved tab: If at home, access the **Saved** tab from any TV Box to locate missing recordings.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_1j0idw

3 Messages

So — any suggestions for my situation? 

Please note/ BrianSG1’s issue is completely different than mine and NOT the same. He’s trying to watch recorded shows on his mobile. I’m trying to watch recorded shows on my television app! 

Some help would be appreciated, as I did open this thread, and so far have not received any responses that relate to my issue. Thank you!

(edited)

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14 days ago

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XfinityDemitrius

Official Employee

 • 

1.4K Messages

Hey @user_1j0idw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the DVR service and some instances of some recordings not populating. I would be more than happy to offer my assistance looking into this further for you.

 

Do you have a physical DVR that is able to see the recordings or another device, or do you only have the Cloud Recordings? Have you confirmed that the recording is available on other devices? 

 

When available, could you please provide us with the make/model of the TV, Xfinity Stream App version, date/time of the recording, and the show/movie that was recorded? We hope to hear from you soon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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