@Mindy91, it would not. When you open the Xfinity app you should see 5 tabs at the bottom, can you let me know if you see the tab titles that I have listed below?
Overview, Services, WiFi, Home, Account
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
119.2K Messages
8 months ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityShawn
Official Employee
•
2.5K Messages
8 months ago
@Mindy91 Can you try using this link https://www.xfinity.com/support/articles/manage-wifi-devices-my-account and let us know if this works?
2
0