Hello @user_bmo76g and thanks for posting your concern on our Xfinity Community forums!
There are a few things you can check to see what may be causing a "Requires Xfinity Internet" message to appear when trying to access certain apps.
First confirm you're connected to your home Xfinity Wi-Fi. If you are, try restarting the modem by power cycling it. To do so, unplug the modem, wait 60 seconds, then plug it back in. You may also need to check for service outages.
If that doesn't work you can try signing out of the App and Signing back in. When you do, ensure you're using the correct Xfinity ID to do so.
Lastly, if that doesn't work, make sure the app is up to date. If it appears that it is, try uninstalling and re-installing it.
If none of that helps, additional details as to what app you're trying to use, and specifics of what you're seeing would be helpful for us to further assist with troubleshooting.
XfinityCliff
Official Employee
•
481 Messages
3 days ago
Hello @user_bmo76g and thanks for posting your concern on our Xfinity Community forums!
There are a few things you can check to see what may be causing a "Requires Xfinity Internet" message to appear when trying to access certain apps.
First confirm you're connected to your home Xfinity Wi-Fi. If you are, try restarting the modem by power cycling it. To do so, unplug the modem, wait 60 seconds, then plug it back in. You may also need to check for service outages.
If that doesn't work you can try signing out of the App and Signing back in. When you do, ensure you're using the correct Xfinity ID to do so.
Lastly, if that doesn't work, make sure the app is up to date. If it appears that it is, try uninstalling and re-installing it.
If none of that helps, additional details as to what app you're trying to use, and specifics of what you're seeing would be helpful for us to further assist with troubleshooting.
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