rewards

can no longer access xfinity rewards telling me sorry, you're not eligible to redeem benefits. i cleared cache and even tried a different web browser. still same message

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XfinityOrlandoM

Official Employee

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3.9K Messages

1 day ago

@gbge21

Thanks for reaching out to us. We do apologize for any inconvenience you're having redeeming your Xfinity member benefits!

We recommend trying a different device and trying to go into Incognito mode on your browser. And make sure you are not using a VPN.

Let me know after you try these steps if you were able to redeem the member benefit.

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gbge21

Visitor

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3 Messages

I tried different device and went to into Incognito mode on your browser - did not work. I am not on VPN.

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22 hours ago

0

XfinityOrlandoM

Official Employee

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3.9K Messages

@gbge21

Thanks for clarifying. Which web browser are you trying to use, and are you signing in with the primary user ID?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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22 hours ago

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gbge21

Visitor

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3 Messages

i tried msn and firegix. i use google. i am signing in as primary user. i attempted to access today still receiving same nessage, Sorry, you’re not eligible to redeem benefits
thank you

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1 hour ago

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XfinityBenjaminM

Official Employee

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3.5K Messages

gbge21 Thank you for providing more information. We'll be happy to take a closer look at this to see what is going on. When you can, please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

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58 minutes ago

0

Xfinity Stream App

gbge21

rewards

XfinityOrlandoM

gbge21

XfinityOrlandoM

gbge21

XfinityBenjaminM

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