Thank you for reaching out to us on our forums @user_mufx7m! For troubleshooting purposes, could you please make sure your Roku device is updated? Once updated, please delete the Xfinity Stream app, and then redownload the Xfinity Stream app.
I appreciate you for confirming you have already attempted those troubleshooting steps @user_mufx7m. Is this error message happening on DVR recording, On Demand shows/movies, or Live TV?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAldrik
Official Employee
•
2.6K Messages
2 years ago
Thank you for reaching out to us on our forums @user_mufx7m! For troubleshooting purposes, could you please make sure your Roku device is updated? Once updated, please delete the Xfinity Stream app, and then redownload the Xfinity Stream app.
2
0