Roku stick with Xfinity streaming app shows no streaming content available, only items purchased

I noticed that when installing and signing into the app on a smart tv (samsung) I get an additional prompt to name the device - that prompt does not show on the roku sticks

- Should that prompt happen on Roku sticks?

Also, using a web browser and logging into https://xfinity.com/stream/settings/devices I only see "this device",  But then if I sign into the app on the roku stick and recheck the same devices page, nothing is added to the list of devices until I select a purchased title.  Then it shows as a purchased item streaming on a device with a name that has roku as a prefix. 

- Should authorized devices show as they are authorized (I assume they would so they could be removed from the account)

Hello, @Hexabaum! It sounds like you are experiencing a "Limited Access" or "Purchases Only" mode on your Roku. This typically occurs when the Xfinity Stream app fails to verify that the Roku is connected to your home Xfinity internet network, or when there is a mismatch in the account entitlements being sent to the device. Since you've already tried the standard "delete and reinstall" dance, here is a breakdown of what is likely happening with your device authorization and how to fix it.

Why you aren't seeing the "Name Device" prompt

To answer your specific question: Yes, you should typically see a prompt to name the device during the activation process on a Roku, just like on your Samsung TV.

The fact that you aren't seeing it - and that the device doesn't appear in your "Managed Devices" list until you play a purchase - suggests that the app is authenticating your Xfinity ID (allowing you to see things you own), but it is failing to authorize the hardware as a recognized outlet for live/on-demand streaming.

Potential Fixes to Force Full Authorization

1. The "Home Network" Validation

The Xfinity Stream app on Roku requires you to be connected to the internet via your Xfinity-provided modem/gateway.

- Check for VPNs: If you have a VPN enabled at the router level, the app will think you are "out of home" and restrict you to Purchases only.

- Check WiFi Bands: Ensure the Roku isn't accidentally connected to a neighbor's "xfinitywifi" hotspot or a guest network. It must be on your primary private SSID.

2. Refresh Your "Account Signals"

Sometimes the backend thinks you have 0 authorized outlets. You can force a refresh without calling support:

- Open the Xfinity app (the account management app, not the Stream app) on your phone.

- Navigate to Services > Internet.

- Select Troubleshoot or Restart Modem.

- Even if your internet is working fine, sending a "refresh signal" to the modem can re-sync your TV entitlements to the local network.

3. Clear the "Device Cache" via Web

Since the Roku isn't showing up correctly in your device list:

- Log into your Xfinity Account via a browser.

- Go to Devices and see if there are any old Roku entries.

- Remove/Deauthorize all Roku devices listed.

- Restart your Roku (System > Settings > System Restart).

- Attempt to sign in again. This often triggers the "Name Your Device" screen that you've been missing.

Regarding your Firestick/HDMI Interference

The issue you described with the Firestick is known as HDMI-CEC interference. Your Roku has a similar feature called "1-touch play." If you suspect the Roku is "bleeding" signals to the TV while you're trying to use other inputs, you can disable this: Go to Settings > System > Control other devices (CEC) > Uncheck 1-touch play.

Please let us know if this helps!