Roku Streambar audio fluctuations (70% reduction in volume, intermittent short bursts of loud crackling audio)

@XfinityTony​ can you please provide Xfinity ticket numbers to prove that 1) Xfinity has done its due diligence and 2) Xfinity has a reference ticket with Roku.  

Ideally, ticket numbers and links.  

@user_a1tesu We are unable to provide links to out internal tickets. I totally get how this is not the best answer or the most desirable and I am really sorry.

@XfinityTony​ This is not a roku issue, and is xfinity stream app.  Roku is consistently stating they do not have control over the creation or maintenence of the apps/channels on their platform. 

this is what xfinity chat just came back with yesterday 02/05:  Good afternoon, I hope you've been doing well since the last time we worked together. I wanted to check in and let you know you're not forgotten about. Our engineering team is still investigating, but I don't have a tangible update at this time. Are able to confirm if you're still experiencing the same issue? Or if you'd like to continue receiving updates here in our conversation?

Xfinity support is having difficulty telling the truth.  This case is not resolved as they state, furthered that Xfinity can provide no evidence.  Issue persists and needs Xfinity attention.  

@XfinityTony​ and @XfinityDena  Please remove your posts.  These are not solutions.  Without any data to backup your claim, these are merely untruths.  Further, the posts are unhelpful to all who are dealing with this very real issue.