ROKU TV Model G000X: TVAPP-00195 Error

Xfinity Stream keeps asking me to reenter my activation code.

The app works well on the website.

Installed the app, and it started up on my Roku TV.

I got the 00195 error, and my Roku showed that "this package is not yet available on this device."

I have an Xfinity Internet account and an Xfinity mobile account.. because of the promotion I got NOW TV.

Responses

XfinityJorge

Official Employee

•

1.7K Messages

6 months ago

user_86p4zz Thank you so much for using our Forums to contact our Xfinity Support Team. You came to the right place for help and we are here to help if you are continuing to have issues.

2

0

U

user_86p4zz

4 Messages

What do I need to do,, to solve the problem?

6 months ago

0

XfinityJorge

Official Employee

•

1.7K Messages

Thank you for the response and please send us a DM so we can get this fixed. Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

Xfinity Stream App

user_86p4zz

ROKU TV Model G000X: TVAPP-00195 Error

Was this helpful?

XfinityJorge

user_86p4zz

XfinityJorge

New to the Community?