Roku Xfinity app

One of my ruku is not working with the Xfinity app. All channels say to go and it says on not connected to my home network.

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XfinityFrank

Official Employee

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1.8K Messages

4 days ago

Hi there, @user_ffl9ew! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with the XFINITY App on your Roku. If this is still happening, have you attempted to uninstall and reinstall the XFINITY Stream app and made sure your Roku is up to date?

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user_ffl9ew

Visitor

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2 Messages

It’s actually a Roku tv and I did check to make sure all updates were installed.

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4 days ago

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XfinityAlfonso

Official Employee

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2.1K Messages

Thank you for clarifying user_ffl9ew! Does this only happen when attempting to open the Xfinity Stream App? Will the program freeze and kick you back to the home screen? I ask because my Westinghouse Roku will do that occasionally on almost every app(Netflix, Max, Peacock and Xfinity Stream)

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4 days ago

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Xfinity Stream App

user_ffl9ew

Roku Xfinity app

XfinityFrank

user_ffl9ew

XfinityAlfonso

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