2 Messages

Saturday, May 4th, 2024 12:59 AM

Closed

Samsung Remote

My Samsung remote can not change channels or access the guide in Xfinity Stream App. 

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Problem Solver

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715 Messages

2 years ago

Try the Xfinity remote.

https://www.xfinity.com/support/remotes

Gold Problem Solver

 • 

27.5K Messages

2 years ago

My Samsung remote can not change channels or access the guide in Xfinity Stream App. 

To change the channel in the Stream app on my Samsung I have to [Return] to the first Stream screen ("Now Playing"), select "Live TV", and scroll-scroll-scroll (using the Up and Down arrows, not CH+ or CH-) to the channel I want to watch. "Saved", "Browse", "Search", and "Settings" are also options on that screen.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Retired Employee

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1.1K Messages

2 years ago

 

user_he5bzf Hi there! Are you still having trouble with your Xfinity Stream App?

 

2 Messages

Still having the problem. An Xfinity person coming to my home today to look at my issue. 

Official Employee

 • 

2.9K Messages

@user_he5bzf Glad to hear we have a tech coming to help. Please let us know if you require assistance after this appointment. We want to make sure your issue is resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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