Says I need to subscribe

Keep getting message that I need to subscribe to channels I already subscribe to. I called and spoke to someone for 45 minutes no help. Have to wait for them now to send someone out in a few days? Does anyone have a solution?

Responses

CCTravis

Problem Solver

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546 Messages

2 years ago

Hello and Good Morning, @user_a4b7b1 Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Are you accessing the channels in the Xfinity Stream App while connected to your in home network or while away from home?

https://www.xfinity.com/support/articles/getting-started-xfinity-tv-mobile-app?linkId=153189888

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U

user_623636

Visitor

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1 Message

2 years ago

I have the same problem as of 3/02/23. I was online to support and on the phone for over an hour and they can't fix it.

1

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CCTimothyA

Problem Solver

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785 Messages

@user_623636 Thank you for reaching out and bringing this to our attention. I can understand the frustration.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Messager" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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user_44295b

Visitor

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1 Message

2 years ago

I have the same problem on the Xfinity Stream app on my iPhone as if 3pm, 03/02/23. Every live streaming channel says I’m not subscribed. All the channels are working fine on my cable TV.

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Xfinity Stream App

user_a4b7b1

Says I need to subscribe

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CCTravis

user_623636

CCTimothyA

user_44295b

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