Scheduled Recording Glitch

@XfinityMichaelC​ Thank you for the information since I cannot find anything in print that you have provided. I only know what I was told in November when my TIVO with cable card quit working and I finally found out Xfinity no longer supported cable cards and I'd have to use Stream to watch and record programs. My TIVO recorded 4 channels at once and I was assured I could use the Stream App to do the same and they helped me set it up. When I later looked online to see in print how many programs I could record I am sure I found I was restricted to 4.  It worked to record in that regard when on occasion there would be 3 or 4 scheduled programs recording at a time. Now I just get a conflict error in the channel listing if that happens and no warning a program will not otherwise record.

I did find now in print that the preferred package allowed 4 recordings at the same time using the Stream App that runs on my LG TV. I have internet, cable, and mobile service in my plan which was changed when I added at the same time my mobile service as I began using Stream; but, of course, I can't use the cable now with my TIVO set top box (wow, that TIVO turned out to be a waste of money with no warning that support was ending).  I assume they gave me an allowance in the new package for the 4 recordings at a time preferred feature, but that no longer works.

Maybe this problem started when I reported the Stream App bug that would not allow play back of recorded program searches in reverse (instead it made the program start from the beginning). They fixed that bug, but now I am stuck with only 2 programs recording at a time. I don't wish to purchase more add-ons. I just was hoping things would stay working the same without aggravation and tens of hours of time spent trying to resolve problems. As a Diamond customer is it too little to expect?

Thank you for letting us know what you are experiencing, user_f66961. @michaelc definitely sounds on the right track with this being related to the DVR service you are subscribed to. Some of our older packages had the option to record with different options. We offer the ability to upgrade to 150 hours of DVR storage and the ability to record up to 6 shows at once with our new plans. 

I am happy to check on your account so we can verify what package you have and further help. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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I have tried everything to get scheduled programming to record properly, even limiting to just two programs at a time. It does not work right. Here is what I currently document about using Stream to schedule recordings.

#1 - All the previously scheduled recording I entered and that were all recording properly now can fail to record. The only notice may be noted as a 'Conflict in Scheduling and will not record' that appears when in the TV listing you click the show and a drop down box/panel with the show details will tell you.  

#2 - Even when two shows are scheduled with no overlap in recordings a scheduled program may also indicate the same as #1 and fail to record. As mentioned before, where a TV program is broadcast on two different channels (like 611 and 1011 as in Houston) there might be a conflict as it shows both channels recording the program even when you program the schedule to use only one channel. It just automatically selects the program on both channels! So that might count as two programs by itself and another program would be a conflict! So only one program records.

#3 - If a program appears on a cable channel and is rebroadcasted or repeated several times during the evening it is not possible to set a later recording (to avoid a conflict at an earlier time) when trying to set a series recording. It seems to work if you just select a later time to record if only recording one show, not the series. Testing this, however.

So whatever happened has truly messed up my ability to record the previously set series recordings with confidence. Even setting just two programs to record at a time may not work with visible notification of conflict shown.  Setting series recordings when a program is replayed is unlikely to work properly.  Stream is a mess to use now. HELP!

This is no joke. The app is very buggy and needs work now that a month or so ago worked great until a new version was released to fix the inability to rewind recorded programs arrived. Stream is the only way I can view and watch cable now since Xfinity abruptly stopped the use of cable cards and TIVO (without adding ... I don't want to add stuff). At least a quality Stream app should have been readied before that happened. 

Terry