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user_41f4cd
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Thursday, April 11th, 2024 10:51 PM

Closed

Scheduled Recordings Are Listed in Reverse Order

While the date order is chronologically correct, the actual programs are listed in reverse order . 


For example, my Philadelphia Phillies game, playing today on April 11th,  is not scheduled in this time period , it's showing up as recording currently on April 24th.

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7 months ago

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user_41f4cd

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8 months ago

How did you fix it so fast,? It's been like that for days. I swear I checked it right before I posted this.

Close issue.

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XfinityGabby

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1.5K Messages

Hello, user_41f4cd. Thank you for reaching our team on Forums regarding your scheduled recordings. Happy to hear this was resolved, if anything else comes up don't hesitate to message our team. We hope you enjoy the rest of your weekend!

 

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7 months ago

0

user_425wbg

1 Message

I have the same problem as of yesterday.   Can you tell me how you fixed it?

7 months ago

0

user_489x9j

2 Messages

what I meant to say was that the sorting choice box is not on the screen like in recordings

7 months ago

0

XfinityVictor

Official Employee

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892 Messages

 

user_425wbg Are you still having issues with your recordings?

 

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7 months ago

0

user_489x9j

2 Messages

7 months ago

the filter box if it was ever there is now gone

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user_41f4cd

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11 Messages

I don't remember there being a choice of sort in the scheduled recordings either.

However, I did experience it again last night. This time, I bounced over to the recordings list, and then went back to the scheduled recordings list, and it corrected itself.

The next time I see this happen, I've got to remember to do screenshots to prove this issue.

I now don't believe Xfinity had anything to do with the "quick correction" as I originally thought. I think I just accidentally fixed it myself.

Although it shouldn't be a problem to begin with. They need to look into this.

(edited)

7 months ago

XfinityDemitrius

Official Employee

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1.3K Messages

Awesome! I am glad to hear that it fixed itself @user_41f4cd. If you happen to run into another issue, please do not hesitate to update your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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raymondgehman

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1 Message

7 months ago

My scheduled recordings are listed backwards, the recordings that will occur in ten days are listed first and my recordings listed for today are at the bottom of the list, how can i fix this

5

user_41f4cd

Visitor

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11 Messages

The last time it happened to me,, I exited "Scheduled:, clicked on then exited "Recordings", and then went back into the "Scheduled" recordings list again, and it corrected itself.

Hope this works for you - please post your results.

7 months ago

0

user_p1in0e

1 Message

I did yesterday and now it is happening again. This should not be happening in the first place.

7 months ago

0

user_41f4cd

Visitor

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11 Messages

I totally agree. Let me try something...

7 months ago

0

XfinityBradM

Official Employee

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654 Messages

Hey there, @raymondgehman. What sort of troubleshooting steps have you taken so far? Are you experiencing this issue on the Xfinity Stream app like the others, or the X1 platform through our cable boxes? 

I am an Official Xfinity Employee.
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7 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

 

user_p1in0e Thank you so much for reaching out here on Xfinity Forums. Have you tried any troubleshooting steps already to get this resolved?

 

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7 months ago

0

user_41f4cd

Visitor

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11 Messages

7 months ago

Whomever Xfinity professional employee is monitoring this ticket...

This is a recurring problem. We shouldn't have to be correcting this issue ourselves by just manipulating where we are on the app. We've identified the problem, can you escalate this, and get it permanently fixed?

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_41f4cd Thank you for keeping us posted so we can continue to work on this together. I was not able to duplicate the issue. Is this happening on the Xfinity Stream app, on the X1 interface of your cable box, or both? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

user_41f4cd

Visitor

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11 Messages

It's on the Stream Android App.

(edited)

7 months ago

0

XfinityDemitrius

Official Employee

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1.3K Messages

I do apologize, but we are unable to duplicate the issue on our end. We can certainly help go over a few troubleshooting steps to see if we can help resolve the issue as it seems to be effecting just a small number of users and/or devices.

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

user_41f4cd

Visitor

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11 Messages

No, I don't really have the time to be troubleshooting this problem. I agree this is a problem that just seems to pop up for no apparent reason. I have found a simple solution, but I do wish find out why it happens to begin with. I'm willing to close this ticket. But you'll probably need to open another one again should have keep happening to other people.

7 months ago

0

XfinityRay

Official Employee

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2.2K Messages

We want your services to work great every time, user_41f4cd. Let's keep this open for now and monitor this with you. If we are unable to resolve an issue through troubleshooting then we are able to open a ticket for our advanced teams. I agree though you found a work around to the issue, you shouldn't have to keep doing that. If that happens again, please take a picture on your phone. If we need to open a ticket, screenshots are very helpful.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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