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user_4ce446

Visitor

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1 Message

Friday, October 25th, 2024 1:28 AM

Stream App Error on Roku and iPad

What is going on with xfinity app? Worked fine two days ago on my Roku tv and now every time I go to a channel on the app, it gives an error message. This is crazy. I can’t enjoy watching my channels in bed. The app won’t work on my iPad either. I have followed all of the recommendations such as uninstalling and reinstalling, unplugging the tv and restarting it, and many others but to no avail.

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27 days ago

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This post was created from this reply on different post

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XfinityTony

Official Employee

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1K Messages

30 days ago

@user_4ce446
Hello, there! Thank you for your comment. I did move it over since the original thread you posted on has been resolved. I am sorry to hear about your issue with the Stream App. I also use the app as an extension of my service and would be severely limited without it. We are going to get to the bottom of this. Can you tell me what error message and/or code you are getting?

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user_woeos7

4 Messages

@XfinityTony​ The app is still not working. It has been down for 2 days. I can't login to my account. It says I logged in successfully but I need an account. 

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29 days ago

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XfinityJorge

Official Employee

 • 

1.7K Messages

Hey there user_woeos7 thanks for using our Forums to contact us and our team is here happy to work with you to get the app working correctly. Can you please shoot us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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27 days ago

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