Stream app issues

Ever since the stream update last month I’m having issues using playback of saved programs. When watching a saved program at some point during playback, the stream app functions are not available. I cannot fast forward or any other stream functions. I can only use home to bring up the Roku home page. So i have to exit app and start over.

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MikeB39A

Problem Solver

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667 Messages

9 days ago

Try deleting the app, powering off your device, then restart your device (clears memory in some devices) then

download and reinstall the app.

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user_918030

Visitor

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4 Messages

Will try that and see if i have any issues. Thanks.

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9 days ago

XfinityOrlandoM

Official Employee

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1.9K Messages

@user_918030

Thanks for reaching out to us, I do apologize for any inconvenience you're having with the Xfinity streaming app https://www.xfinity.com/support/articles/troubleshooting-stream-portal-and-app.

The information @MikeB39A provided is a great way to fix those issues, please let us know after taking those steps if that resolved your playback issues

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_918030

Visitor

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4 Messages

thanks. It appeared to fix the issue but again today it happened just now. It’s frozen during playback of a show and only way to fix is to exit.

thanks.

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2 days ago

0

Xfinity Stream App

user_918030

Stream app issues

MikeB39A

user_918030

XfinityOrlandoM

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