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Friday, April 18th, 2025 12:02 AM

Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app.

Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app.

My DVR currently shows 139 recordings and is about 80% full. However, the Stream app only displays 17 recordings—and they’re not even the most recent ones. The app also shows storage at 99%.

Is this a syncing problem or a storage/capacity issue? And is there anything else I can try or that needs to be done to fix it?

Here’s what I’ve already done:

  • Uninstalled and reinstalled the Stream app

  • Rebooted the DVR

  • Manually synced the DVR

Given the cost of these services, I expect my recordings to be reliably accessible on both the DVR and the Stream app. I’d really appreciate any help in resolving this!

Question

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Updated 

19 days ago

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6

XfinityAmandaB

Official Employee

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2.3K Messages

2 months ago

 

user_jp6biw Thank you so much for reaching out for help with your DVR storage between your DVR and the stream app not matching up. I would recommend a DVR sync; you can do it super easily on your end and only take a moment. On your X1 TV box remote, if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to sync your DVR. When you hit okay on this option, you will get the option to Sync DVR Now. This will update your recording library for you on the Xfinity Stream app.

 

5

0

user_jp6biw

4 Messages

Thank you for your response. As noted above, this was one of the steps that I had previously tried with no results.  I did try this again as you suggested, and it stated that my DVR was in sync.  Unfortunately, my issue is still not resolved.  The stream app still does not show all of my DVR recordings, including recent ones like Amazing Race and Survivor. Please help me resolve this issue.  Thanks in advance.

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2 months ago

XfinityJamesC

Official Employee

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2.2K Messages

My apologies for the misunderstanding, @user_jp6biw. You mentioned that your DVR was 80% full with 139 recordings, but your stream app was 99% full with 17 recordings after some recent account adjustments. Did you remove your dedicated DVR service or downgrade from the standard 150-hour DVR service to the 20-hour DVR Lite service as part of those adjustments? That would explain why you had so many more recordings on your physical device than you do on the cloud. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_jp6biw

4 Messages

Thank you for your response. I wasn’t aware of any changes to my account, but I recently upgraded to unlimited bandwidth due to recurring overage issues caused by using the streaming service. At the time, I wasn’t informed of any streaming downgrades. Is there a way to restore full access so I can continue using my main television to view the programming? If I do have DVR Lite, this service does not suit my needs, and I would prefer to revert to the original service I had. I appreciate your help.

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2 months ago

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XfinityKassie

Official Employee

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1.8K Messages

 

user_jp6biw Absolutely! Any changes to your services would be included in the consent order, along with your order confirmation for your records. I can definitely help review over the changes that were made, and restore your DVR services. To begin, can you please send a Direcct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_bna4co

Visitor

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2 Messages

@user_jp6biw​ Did they ever fix this for you?  I've been trying for months to get it fixed,  I think I have to just switch to ATT at this point.  $220 a month and it doesn't work. 

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21 days ago

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user_jp6biw

4 Messages

2 months ago

I reviewed my terms, and DVR Lite was not noted. I have the Ultimate TV package with an X1 box.

I have sent a message to support.

1

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XfinityAirelle

Official Employee

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2.7K Messages

@user_jp6biw Hi there! Please note that our messaging platform is not an immediate one-on-one chat, so there may be occasional delays as we assist other customers, craft our responses, or catch up with the conversation. We truly appreciate your patience and will respond to your direct message shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

Dlcote1

New Poster

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4 Messages

2 months ago

I'm having the exact same issue. Did support offer a resolution? 

6

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XfinityWilliam

Official Employee

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1.4K Messages

Dlcote1

It sounds frustrating to not see all your DVR recordings in the Stream app. Here are a few steps you can try to resolve this issue:

  1. Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly.

  2. Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to "Sync DVR" and select "Sync DVR Now."

  3. Check Cloud DVR Storage: If your Cloud DVR storage is full, it can prevent new recordings from showing up. Check your storage and delete older recordings if necessary.

  4. Verify Your Subscription Status: Make sure your Xfinity subscription is active and includes DVR service. Changes in your subscription could impact your ability to view recordings.

  5. Restart Your Device: Sometimes, restarting your device can clear temporary software glitches that might be causing the issue.

  6. Log Out and Log Back In: This can help resolve synchronization issues between your device and Xfinity’s services.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_tkf64v

Visitor

 • 

1 Message

I am also having this issue. My home DVR has 80 recordings.  My phone app has 5 recording. What have you done to fix this issue?

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1 month ago

0

XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching out here @user_tkf64v. Have you gone through the DVR sync process already? If that has not worked we can look further into that from here for you. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Dlcote1

New Poster

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4 Messages

@XfinityWilliam​ Did all of these. None fixed. It’s gone through a hard reboot and scheduled reboots a number of times. Started & stopped. Rebooted. Honestly when you click on Sync DVR it doesn’t seem to do anything. Instantly says done. Have plenty of space on local and cloud. I work in IT and have tried all the standard tasks. Xfinity downgraded my service accidentally, fixed it next day, but all recordings didn’t come back. 

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1 month ago

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XfinityEricB

Official Employee

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2.3K Messages

 

Dlcote1 Let me take a look at the account real quick to see if there is something there I need to do, and work more directly with you about the sync issue. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_am64

New Poster

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7 Messages

1 month ago

Same problem with me.  There is always 1 or 2 recordings that do not show on the Stream app but do show on the X1 device.  Very annoying especially for how much we pay for Xfinity service!!  Pay for DVR and cant even watch all my shows on the app!!  Have synced many times and reloaded the app, talked to customer support 3 times and still no fix!!

2

0

XfinityShawn

Official Employee

 • 

1.7K Messages

 

user_am64 Is this happening on certain recordings or just randomly?

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_am64

New Poster

 • 

7 Messages

Just certain recordings.  I want to record 4 late night talk shows and I can only see 3 of them on the Strea app, but all 4 show up on the X 1 DVR box.  Very frustrating!

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22 days ago

0

user_bna4co

Visitor

 • 

2 Messages

22 days ago

This has been ongoing for me as well.  Just wasted an hour of my life with a chat person and no answers.  ATT seems to have really good deals to start with them

1

0

XfinityJamesC

Official Employee

 • 

2.2K Messages

Greetings, @user_bna4co! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having the same issues with your DVR, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_422cd8

Visitor

 • 

2 Messages

21 days ago

same problem here - did everything - still no good

1

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XfinityChelseaB

Official Employee

 • 

1.8K Messages

@user_422cd8, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. I'm sorry to hear the options above did not help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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19 days ago

0

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