Stream app takes over audio at launch

When I launch the Stream app, the logo screen video interrupts whatever I am listening to on my device. I understand that if I want to start watching video, it needs to take over the audio/video on my device, but many times I launch the app for other reasons, like just checking to make sure something is set to record. Is it possible to fix this?

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Accepted Solution

XfinityJoe

Official Employee

•

548 Messages

1 year ago

We would be happy to look into your app concern.

Please send us a DM with your full name and address to Xfinity Support.

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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

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Type your message in the text area near the bottom of the window

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XfinityJoe

Official Employee

•

548 Messages

Good morning! Thank you for taking the time out of your day to reach out to our hard-working Xfinity Support team. My Name is Joe, and I have the privilege of being your XFINITY expert. I apologize for the delay. Who do I have the pleasure of speaking with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Brian42

Regular Visitor

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6 Messages

@XfinityJoe did you mean to reply here or instead on the DM that you requested I send?

1 year ago

0

Xfinity Stream App

Brian42

Stream app takes over audio at launch

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