Stream App volume fluctuations  (low to really loud)

I've been dealing with this for over year and half - there is no solution - the app is a joke.

Hello, @user_250211 thank you for taking the time out of your day to post on Xfinity Forums. We are aware of the issue, and our engineer team is still working with Roku for a permanent fix. The issue of volume instability isn't isolated to the Xfinity Stream app, and we're actively working with Roku to investigate this issue. Based on work so far, this will take additional time to resolve.

While we are awaiting the fix there is a workaround you can do to resync: 

To resync your audio and video:

1. Go into your Settings menu and check for a device update.
2. If an update is present, select it.
3. After your device is done updating or if no update was available, turn the device off and back on to make sure the changes are reflected. This should resolve the syncing issue.

You can still enjoy Xfinity Stream content online and through the app using a compatible non-Roku streaming device, where sound quality shouldn't be affected.

https://www.xfinity.com/support/articles/roku-sound-issues

@XfinityJustinC​  That is not true, it is isolated to only the Xfinity Stream App and my last correspondence with Roku is that it is not their problem and is a problem with the stream app. This response is why nothing has been done for over a year. If it was an issue on Roku's side, they would have fixed it quicker like they did with the audio/visual sync issue that happened over the summer that was corrected within a month.  DO BETTER COMCAST!!

Yes it is only the Xfinity app on Roku. If not can we please have a list of apps that do not work properly on Roku?

Thanks for reaching out, jimg1960. Do you notice any kinds of patters at all? Also, when did this issue start for you?

@Biffster1955​ nope. It was so bad this morning for me. They’ve given me a credit for this month. When I heard they were crediting people for the issues, I called. 

@Biffster1955 No. It's not been solved by either comcast or roku -- both of which know about the issue and neither of which will resolve it.  Comcast insists that it is a roku software issue, and roku has not denied that to be the case, but it has not resolved the issue.  Comcast apparently doesn't care enough to put pressure on roku to solve the issue even though the issue only appears on the roku stream app.

@Biffster1955​ Nope, I gave up and went with another provider. They don't care.

@vadeltachi​ Roku has denied responsibility to me last they responded. I have been looking for an update to see if their answer has changed but until then I am under the impression it is Xfinity stream issued, especially since it is only on the xfinity app that this is an issue with. 

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@dansgen1alero​ That's the same standard boilerplate many of us have received from Roku.  When you send that to comcast, they will bounce it right back and confirm that the issue is within the roku soft/firmware -- which comcast does not maintain.

They've both (roku and comcast) known about this since October 2022.

Normal, well-managed companies that care about their customers would appoint a mall focused SWAT team of agents from both companies to sort it out and fix it -- which would take about a week. Maybe a month if there is beta testing involved to ensure that ALL o the bugs are squashed. It would neither be a costly nor a people-intensive effort, but it would take someone with authority to fire those who fail to resolve it to order it done.

Those of us with some technical background and signals processing experience have helped identity what the problem may be, but without access to either company's programmers or code, we can't do much more.

It's deplorable, abominable customer service and both comcast and roku should be ashamed of how badly they have mangled and mishandled it. 

@vadeltachi​ Yes, I know. comcast had at one point asked me when the last time they denied responsibility. The online chat keeps stating working with roku. I am just going to continue to get my credits until they fix it so at this point its still a win win for me because those bills are increasing and quality is decreasing. As soon as fios prices become the same or less, I will be switching. 

@dansgen1alero​ They, comcast, have a huge staff who can open and close tickets all day; but they won't make the effort to resolve them.

Even if you "escalate" through your local franchise authority, you reach yet another level of script readers who will pushback that it's not a comcast problem and the usual useless tactics that comcast will pull.  reboot your modem. remove and reinstall the app. It's not our app. oh, you don't have a comcast modem? concact your modem maker. 

This issue has existed since the app went from beta to not beta and has remained ever since. About two years ago. 

It has, however, significantly worsened in recent days, so whatever fix was pushed out by whomever has made things worse. 

@vadeltachi I did notice it got worse in the past few days- week or so. If they don't fix it,  just get my $25 monthly credit.  They emailed me back last night and said there was no update but they were taking it on a case by case basis, and should have someone reaching out within 72 hours, lol Sounds like they are going back to basic tier one troubleshooting. I am amazed at the amount of incompetence's I have been finding all over and it not just Comcast. It's like COVID made the masses much dumber these days.  If you have ever seen the movie Idiocracy, you will follow my thought process. 

ETXdude, That is exactly the same issue that I have, sometimes it's so loud I'm worried that it may ruin the speakers in my TV

We all are still having the issue. I am about to call in the next few days to get my April and May credit. 

@XfinityChristy​ The syncing is not and has never been associated with the volume fluctuations. These are two totally different issues started 10 months apart of each other, and the syncing was accepted as an issue with Roku and they fixed it last August. The fluctuation is a stream app issue, isolated to the stream app (absolutely no other channels/apps have this issue), and is going on about 17 months with no fix in site.  Please stop clumping these two issues as one as it is making it increasingly more difficult for you to get and give accurate information to users.