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user_r7nnqy
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Monday, November 6th, 2023 10:43 PM

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stream audio on computer

My recordings will not play audio at all, but live TV will. My speakers work fine and it wont play through my AirPods. Youtube, Netflix, twitter, hulu all play audio fine but xfinity does not.

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Updated 

1 year ago

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user_rgqeb2

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1 year ago

We had the same problem on our laptop.  All other audio works but not the recordings.   They did work two days ago. Any suggestions?

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XfinityJorge

Official Employee

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1.7K Messages

@user_rgqeb2 Thank you for using our Forums to reach our Team. Are you still having issues at this time with the audio? If so do you have another browser to test on the laptop?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

1 year ago

Hello @user_r7nnqy, thanks for reaching out for help with the audio on your recorded programs. 

By chance have you tired things like clearing your cache/cookies, using a different browser, or seeing if the audio for your recorded programs has the same issue on other devices? 

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