Contributor
•
15 Messages
Stream xfinity on Apple TV from non-xfinity internet provider?
I have been an xfinity cable TV subscriber “forever.” My internet provider (via DSL) has been my local phone company for even longer. I have had reason to stream xfinity tv content from the internet through either my iPhone or iPad — using the xfinity streaming app — or a Mac — using the xfinity website — air playing through a 1st Gee Apple TV, all of which has worked fine. I recently acquired a new Apple TV and installed the xfinity streaming app on it. I discovered to my great disappointment that it appears I cannot make the xfinity app work on the Apple TV because I am not an xfinity internet customer. Can anyone authoritatively confirm that is true, and WHY, but if it is not true tell me what I might be doing wrong?
(I tried searching the forums for an answer to my question but couldn’t really find one.)
Official Solution
CCDanny
Recognized Contributor
•
238 Messages
2 years ago
[Edit: Grammar]
@TMPL thank you for brining us your great question about Apple TV and the awesome Xfinity Stream app! Our amazing community is here to help you find the answer.
Here is a helpful article that goes over frequently asked questions about Apple TV and the Xfinity Stream app Xfinity Stream App on Apple TV Devices Frequently Asked Questions. In the article the answer to your question can be found.
To access the Xfinity Stream app on your Apple TV you do need to be an Xfinity Internet customer and connected to your in-home Xfinity network.
This is from the article:
"Can I use the Xfinity Stream app when my Apple TV isn’t connected to my Xfinity in-home WiFi?
No, because the Xfinity Stream app lets you access your Xfinity TV services, which are only available through your in-home Xfinity network. You won’t be able to use the app if you’re connected to another network, including Xfinity WiFi hotspots or any "XFINITYwifi" network that may be available in your home. If you’re an Xfinity On Campus customer, you must be on your campus WiFi network."
Here is another great article that goes over the Xfinity Stream app and Apple TV: Xfinity Stream App on Apple TV Devices Overview. This article goes over set up of the Xfinity Stream app on Apple TV devices as well as has great links to information on Xfinity Stream App Minimum System Requirements.
The Xfinity Stream app works on any Apple TV device that supports tvOS version 15 or later, including:
I hope this information was helpful. Let me know if you have any further questions.
1
0
TMPL
Contributor
•
15 Messages
2 years ago
Oops. That should be 1st Gen, not Gee. Tnx spellcheck😊
2
0
user_546013
Visitor
•
2 Messages
2 years ago
Unable to use "Stream From Anywhere" xfinity streaming app on Apple TV because the AppleTV is on a non-xfinity Wifi network. Then when trying to use "Stream From Anywhere" xfinity app on my iPhone the error message is: "this channel is not available in our area." We just switched from AT&T because high speed internet was not available in our area, so this feels like bait and switch? Now what xfinity? No truth in advertising?
0
0