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user_z31ya9
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Friday, April 4th, 2025 11:59 AM

Streaming App Goes to Black Screen after selecting a program

We downloaded the Xfinity Streaming App to our tv. It worked for months without issue; suddenly, whenever we try to select a program the screen just goes black and the program never loads. We can open the app, search, see recordings, etc... 

The app works on other tv's in our home also, so not sure why it's just this TV (which is only two months old) and why this suddenly occurring when the app works fine otherwise?

Question

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Updated 

10 days ago

49

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XfinityBenjaminM

Official Employee

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2.2K Messages

3 months ago

 

user_z31ya9 Hi there! Are you still having this issue? You may want to try uninstalling and installing the app again if you have not already done so. Please let us know if it's still not working.

 

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mstaab2

Contributor

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15 Messages

10 days ago

Using Stream on the Windstream network. For 3 weeks watched the FOX News Channel on both an Android Samsung phone and a Samsung A8 tablet, without issue. Yesterday on both devices JUST that Channel is black , all other channels OK.

Uninstalled Stream . Restarted router. Restarted phone. Reinstalled Stream.  Same problem...

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mstaab2

Contributor

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15 Messages

10 days ago

FM frigging magic.   All of sudden  , problem gone without any intervention on my part!!

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XfinityGabriel

Official Employee

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2.4K Messages

 

mstaab2, I am happy to hear that the problem is gone. I also checked the engineering ticket that was opened is now showing as resolved. While we have you, would you like us to do an account review to ensure there are no additional hiccups? Let's go ahead and take a few moments and make sure your current promotion is  meeting your needs. 

 

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