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user_6732e1
1st Topic

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2 Messages

Friday, November 25th, 2022 5:04 PM

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Streaming app not showing all channels

Xfinity streaming app is not showing all channels or scheduled recordings. This is happening on both Roku TV and Roku devices. Have reinstalled channel and reset modem and boxes. Nothing seems to work.

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Updated 

2 years ago

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Ashley_L121

Visitor

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19 Messages

2 years ago

wasn’t working yesterday but is today.  I uninstalled and reinstalled the app plus restarted my Roku devices and it is now working. I also updated my tv from Roku secret menu .. to access this menu follow these steps.. 

  • Press Home five times.
  • Immediately press Fast Forward three times.
  • Press Rewind twice. The Update and Reset secret menu should open.

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user_6732e1

Visitor

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2 Messages

@Ashley_Lamb​ thanks for the suggestions. Tried all and didn't work. Must be something Xfinity has to resolve 

2 years ago

0

CCTravis

Problem Solver

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546 Messages

Hello, @user_6732e1 Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. It is being reported that this matter is resolved. If you still need assistance, please feel free to send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

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